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We, at Yoloo, have been in telecommunications since 1996. During this time we have transitted trillions of minutes and billions of SMS. So, you could say… we know the business inside-out.
However, we are also an International company with professional and personal connections across the globe. We call our friends and family around the world daily and we know what really matters when it comes to cross-border communication - quality and price.
Between us, we have used many popular calling applications - free and paid. But we have always been left feeling disappointed and frustrated by poor call quality, hidden costs and call rates that we know are way out of line with the real market rate.
So we decided to create our own app that we are sure will meet your expectations in the same way it has met ours. It is super easy to use yet includes all the information you need to know for the real rates for calling and SMS; no connection fees, no hidden charges, pure per-second-billing at true market rates. We started this app to «serve» the planet and allow everyone, across the globe, a level playing field and the same super-low rates for calling their friends and family abroad. BUT - most importantly - in HD quality!
We use only the best, technology and the best routes to create, what we think, is a simple app that is easy to use, has great call quality with great rates to match.
We are happy to share our app with you. We love what we do and are sure that you will love it as much as we do.
NO ACCESS TO EMERGENCY SERVICES: Yoloo is not a replacement for your ordinary mobile or fixed line telephone and does not allow you to make emergency calls to emergency services. You must make alternative communication arrangements to ensure that you can make emergency calls if needed.
CHECK RESTRICTIONS ON USE: In some countries there are restrictions on the use of the Licensed Application. It is your responsibility to ensure that you are legally allowed to use Yoloo where you are located.
Scope of License
This License is a limited, non-exclusive, non-transferable, non-sublicensable license to use the Licensed Application on any mobile device or personal computer that you own or control. You may not distribute or make the Licensed Application available over a network where it could be used by multiple mobile devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the Licensed Application. You may not copy (except as expressly permitted by this License), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (unless the foregoing restriction is prohibited by applicable law, or permitted by the licensing terms governing the use of any open sourced components of the Licensed Application, if any). In addition, any commercial copying or distribution, publication or exploitation of the Site, or any content, software, code, data or materials on or from the Site, are strictly prohibited unless you have received express prior written permission from us or the applicable rights holder. Any attempt to do so is a violation of our rights. If you breach these restrictions, you may be subject to prosecution and damages. The terms of the License will govern any upgrades provided by us that replace and/or supplement our Service, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.
Consent to Use of Data
By using the Licensed Application, you understand and agree that we may collect and use technical data and related information, including but not limited to technical information about your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Licensed Application. We may use this information to improve our Service.
Changes to this License
Yoloo may make changes to the terms of this License from time to time, which will be published on the site yoloo.me. The changes will be effective when published. Please review this License on a regular basis. You understand and agree that your acceptance of the terms of this License or your use of the Service after the date of publication of varied terms shall constitute your agreement to the updated terms. If you do not agree with the amended terms, you may terminate your relationship with Yoloo in accordance with paragraph 4 below.
In addition, Yoloo has the right to terminate its relationship with you, or may terminate or suspend your use of the Service at any time:
If you choose to use the Service to call a number outside of the Yoloo network, you are responsible for all activities that occur under your User Account. You agree to notify Yoloo immediately of any unauthorized use of your User Account or any breach of security with respect to your User Account. Yoloo will not be liable for any loss that you may incur as a result of someone else using your User Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to someone else using your User Account. Therefore, we recommend that you choose a password that is hard to guess and consists of letters, numbers and symbols.
You may not:
Disclaimer of Warranties
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE, INCLUDING THE SITE AND LICENSED APPLICATION ARE AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICE IS PROVIDED «AS IS» AND «AS AVAILABLE», WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICE OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY. SHOULD THE SERVICE CAUSE ANY DEFECTS, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00).
End Users and Export Control
You will not use or export the Licensed Application or any product or service offered on the Site or through the Service, in violation of any applicable laws or regulations.
Charges for Yoloo Offnet Service.
Calling non-Yoloo phone numbers and premium rate numbers with Yoloo Balance:
Payment - Yoloo Balance.
Yoloo's Ownership Rights
The Service, including the Site and Licensed Application (including any content or information contained therein) and all copies thereof are protected by copyright and other intellectual property laws and treaties. Yoloo owns the title, copyright, and other intellectual property rights in the Site, Licensed Application and Service and all copies, modifications and derivative works thereof, and the underlying software «Yoloo Researches», and your use of our Service does not grant to you, nor do you acquire any ownership rights in the Yoloo Researches.
Notice concerning Copyright infringement
We respect the intellectual property rights of others, and require that the people who use the Site, Service and Licensed Application do the same. If you believe that any materials accessible on or from the Service infringes your copyrights, you may request the removal of those materials (or access thereto) by contacting Yoloo Team using these contacts: firstname.lastname@example.org.
The laws of the Hong Kong govern this License and your use of the Licensed Application. You expressly agree that Hong Kong courts have exclusive jurisdiction over any claim or dispute with Yoloo or relating in any way to your use of the Licensed Application or Service. Your use of the Licensed Application and Service may also be subject to other local, state, national, or international laws.
You will indemnify, defend and hold harmless Yoloo from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with any claim arising from or relating to any breach by you of this license.
Links to Third Party Websites
The Site may contain links to other third party websites «Third Party Sites». These Third Party Sites are provided solely as a convenience to you. Such Third Party Sites are not under Yoloo’s control, and Yoloo is not responsible for and does not endorse the content of such Third Party Sites, including any information or materials contained on such Third Party Sites. You will need to make your own independent judgment regarding your interaction with these Third Party Sites.
Acceptance of License
You affirm that you have the ability to enter into this License. If you are under the age of consent in your jurisdiction to form a binding agreement, you affirm that you are either an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this License, and to abide by and comply with this License.
By visiting this Site or using the Service, you are accepting the policies and practices described in this Policy. The Policy may be amended from time to time. Each time you visit the Site or use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide.
Yoloo needs to collect information so that we can manage your relationship with us. ”Personal Information" means the information about you that is personally identifiable, like your name, address, e-mail address, billing information, or phone number, as well as other non-public information that is associated with this personal information. "Anonymous Information" means the information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons.
When you install the Yoloo Apps or register on the Site, you will be asked to provide us with your phone number, email address, name and a photo (name and photo are not mandatory) and to allow us access to your mobile device's address book.
A copy of the phone numbers and names in your address book (but not emails, notes or any other Personal Information in your address book) will be stored on our servers and will only be used to:
The copy of your address book (names and phones) is stored on a live database. This database does not have a "historical backup". If you delete the address book from our servers (more about this below), it will be deleted instantly and permanently.
Your phone number will be used for identification purposes as your Yoloo user ID.
As other Yoloo users may add your Yoloo number to their address book and see that you registered to Yoloo, we do not consider the fact that your number exists as a Yoloo number as private information.
Yoloo also maintains a Call Detail Record (CDR) for each message and call that goes through the system. These are industry standard records used by all phone companies. We maintain this information in order to better understand network behavior and trends, detect potential outages and technical issues and for public safety reasons. All log analysis is done in an anonymous, aggregate, non-personally identifiable manner. We may look into a specific Call Detail Record in response to a customer support request. We maintain CDRs for a period of no more than 12 months.
Audio calls by users are transmitted either directly from user to user or, if direct transmission is not possible (due to, for example, firewalls), Yoloo servers are used to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE DO NOT RECORD ANY PART OF YOUR CALL.
Yoloo may interact with your phone's SMS inbox or call history for the sole purpose of service activation, placing incoming messages in your inbox, reading the contents of the activation SMS sent to you by Yoloo. WE WILL NOT ACCESS THE CONTENTS OF ANY OTHER SMS.
Name and Photo
Should you provide your name and/or photo it will be visible to other Yoloo users as long as such users have your Yoloo number.
Online Status and Seen Status
Other users will see your connection status (whether you are online or not) as well as whether you saw messages they sent to you.
Yoloo Offnet (to PSTN lines) calling
Cookies, Clear GIFs and Other Automatically Collected Data
We may use "clear GIFs" (aka "Web beacons" or "pixel tags") or similar technologies, in the Site and/or in our communications with you to enable us to evaluate Site usage information about visitors to the Site, target campaigns, upgrade visitor information, and know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual's viewing or receipt of a Web page or message. A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.
Our servers may automatically collect data about your Internet address when you visit the Site. This information, known as an Internet Protocol address, or IP Address, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you request pages from our Site, our servers may log your IP Address and, if applicable, your domain name. Your IP Address is used to help identify you and to gather demographic information about our members and users as a whole, but does not include personally identifiable information. Our server may also record the referring page that linked you to us (e.g., another web site or a search engine); the pages you visit on this Site; the web site you visit after this Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral site; and other Web usage activity and data logged by our servers. We use this information for internal system administration, to help diagnose problems with our servers, and to administer our Service. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
We will not link any Personal Information, including e-mail addresses, with aggregate data of our users.
Any or all of these activities with regard to Site usage information may be performed on our behalf by our service providers, including, for example, our analytics vendor(s) and our e-mail management partner(s).
Third-Party Sites and Privacy Practices
We do not rent, sell, or share any information about our users with any third-parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to:
In order to provide you with Yoloo products you have requested, Yoloo may sometimes, if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents, for example: banking organizations or other providers of payment and analytical services, customer support, or hosting services. Yoloo will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Yoloo will never share your address book information with any third party, except as may be required by law (see below).
The following is a description of how we may share your Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description:
We may disclose information about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
We may from time to time ask you to provide information about your experiences, which will be used to measure and improve quality. You are at no time under any obligation to provide such data. Any and all information which is voluntarily submitted in feedback forms on the Site or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the Yoloo software, products and websites.
We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use email, the Yoloo software or SMS to notify you of any eventual claims related to your use of our software, websites and/or products, including without limitation claims of violation of third party rights.
We may send you alerts via the Yoloo software to notify you when someone has tried to contact you. We may also use the Yoloo software to keep you up to date with news about our software and products that you have purchased and/or to inform you about other Yoloo products and related information.
Yoloo websites and software clients are not intended for or designed to attract anyone under the age of 13 and we do not intentionally or knowingly collect Personal Information on our sites from anyone under the age of 13 (or older in some jurisdictions). We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
We will post a notice on the Site of any such changes in ownership or control of the Personal Information we may have prior to such transfer.
From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to refuse. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your consent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Site, the Yoloo Apps, or any other Service.
If you provided your e-mail address to us and wish to update it, you may do so by sending an e-mail to email@example.com.
If you no longer wish to receive e-mail communication from us, such as offers, updates and newsletters, you may refuse to receive these communications by following the instructions included in each newsletter or communication. In addition, you can remove your e-mail address at any time by sending an e-mail with the subject line of UNSUBSCRIBE to firstname.lastname@example.org.
Due to technological reasons, we do not know if and when you delete the application. Therefore, if we detect no activity from your device for 1 year, we will assume that you deleted the application and we will remove your Yoloo account from our servers. Please note that your Yoloo credit (balance) shall expire together with account removal.
If you wish to delete your account completely, you may do so by sending an e-mail to email@example.com advising us of your request. Please note that this will remove your data from Yoloo, and deactivate Yoloo on your device. If you have additional concerns and/or requests, you can contact Yoloo at firstname.lastname@example.org.
Please direct all questions in connection with this Policy via e-mail to email@example.com.
We regret to notify you that due to the irregularly high rates for calling from the following countries, we have been forced to exclude them from our half dollar Welcome Bonus offer and possible future bonus giveaways.
Please also note that when subscribing from the countries below, you receive limited Welcome Bonus.
¢ 10 (ten cents)
¢ 25 (twenty-five cents)
And, in fine, weʼre not able to create Yoloo accounts signing up with Hong Kong mobile numbers.